VITALSPUR LTD is committed to providing clear and convenient product delivery services to our customers. This shipping policy applies to personal care items, beauty products, daily care essentials, and other related products purchased through the VITALSPUR LTD website.
Once a customer completes an order and payment is successful, we prepare the items according to our standard order processing procedures.
Generally:
Order processing time: 1–3 business days
Order processing time includes order confirmation, item picking, packaging, and preparation for handover to the delivery service provider.
Processing times may be extended during public holidays, promotional events, periods of high order volume, or other special circumstances.
III. Delivery within the UK
VITALSPUR LTD primarily provides delivery services to customers within the UK.
After order processing is complete, we hand the goods over to a suitable third-party delivery service provider for transport.
Estimated delivery time within the UK: 3–7 business days
Actual delivery times may be affected by weather, traffic, delivery location, public holidays, carrier operations, and other uncontrollable factors.
Deliveries to remote areas or special addresses may require additional time.
IV. Delivery Carriers
To fulfill order deliveries, we may select a suitable third-party courier service based on the order location, package size, weight, and delivery arrangements.
We may use delivery companies including, but not limited to:
Royal Mail
Royal Mail is one of the UK’s major postal and parcel delivery service providers, used for the delivery of letters and parcels within the UK.
DPD
DPD provides parcel delivery services within the UK and offers specific delivery .
DHL
We may also use DHL for parcel shipping services depending on the specific order and delivery requirements.
The actual delivery carrier used will be determined based on the order details; we do not guarantee that every order will be delivered by a specific courier company.
V. Shipping Fees
Applicable shipping fees will be displayed during the checkout process based on the details of your order.
Shipping fees may be determined by factors such as order value, quantity of items, package weight, delivery address, and other relevant considerations.
Customers can view the applicable shipping fees before submitting their orders.
VI. Order Tracking
If the selected shipping service offers tracking capabilities, we may provide relevant tracking information to the customer after the order has been dispatched.
Customers can use the tracking information provided by the carrier to check the status of their package.
If tracking information is not immediately updated, please allow the carrier reasonable time to process the shipment, as there may be delays in logistics updates.
VII. Delivery Address
When submitting an order, customers must ensure that the delivery information provided is accurate and complete, including:
Recipient’s name
Full delivery address
Postal code
Contact phone number
Other information required for delivery
If the address provided is incorrect, incomplete, or undeliverable, it may result in delivery delays, the package being returned, or the need for redelivery.
Customers may be responsible for any additional costs or delivery issues arising from incorrect delivery information provided by them.
VIII. Package Delays
While we make reasonable efforts to arrange delivery according to the estimated timeframe, actual delivery times may be affected by factors such as:
Severe weather
Traffic conditions
Public holidays
Carrier operations
Address issues
Package sorting delays
Unforeseen logistics issues
Other circumstances beyond our reasonable control
In the event of a significant delay, we recommend that customers first check the latest status via the tracking information; you may also contact us for assistance with the inquiry.
IX. Damaged Packages or Missing Items
If the package you receive shows signs of significant damage, please retain the outer packaging and related materials if possible, and contact us as soon as possible.
If your order arrives with missing items, incorrect products, or other issues, please contact us via email and provide the following:
Order number
Recipient’s name
Description of the issue
Photos of the items and packaging (if applicable)
We will verify the situation and provide a resolution in accordance with our applicable after-sales and refund policies.
X. Undeliverable Packages
If the carrier is unable to complete delivery due to an incorrect address, the absence of a recipient, inability to access the delivery location, or other reasons, they may attempt redelivery or arrange for the package to be sent to a designated location.
If the package is ultimately returned, we will contact the customer to discuss the situation.
Additional delivery charges may apply if re-delivery is required due to an incorrect address provided by the customer or other reasons attributable to the customer.
XI. Factors Beyond Our Control
We will make every reasonable effort to ensure orders are delivered as scheduled.
However, we cannot guarantee the original delivery time in the event of delays or disruptions caused by circumstances beyond our reasonable control—such as severe weather, natural disasters, traffic disruptions, strikes, government actions, public health emergencies, logistics system failures, or other unforeseen events.
In such cases, we will assist the customer in tracking the status of their order to the extent reasonably possible.
XII. Delivery and Refunds
Shipping issues do not affect the statutory consumer rights to which customers are entitled by law.
If an order requires a return or refund due to delivery-related issues, the matter will be handled in accordance with the “Refund Policy” published on the website and applicable UK consumer protection laws.
Please contact us as soon as possible regarding any damaged items, incorrect deliveries, or other order-related issues so that we can address the matter promptly.
This website uses cookies to improve your experience. By using this website you agree to our Privacy Policy.
