VITALSPUR LTD (hereinafter referred to as “we” or “the Company”) values customer privacy and the security of personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit, browse, or use our website and purchase personal care and beauty products through it.
This policy applies to purchases, customer service inquiries, and other related online services conducted via the VITALSPUR LTD website.
Depending on how you use the website and services, we may collect the following types of information:
1. Contact and Account Information
When you register an account, place an order, or contact us, we may collect:
Name
Email address
Phone number
Billing address
Shipping address
Account login information
Other information you voluntarily provide to us
2. Order and Transaction Information
When you purchase products on the website, we may collect information related to the order, including:
Purchased products
Order number
Order amount
Order date
Shipping information
Billing information
Order and refund records
Payment card information is typically processed securely by third-party payment service providers. Unless required by law or payment service requirements, we do not actively store full bank card numbers or card security codes (CVV).
3. Website Usage Information
When you visit our website, we may automatically collect certain technical information, such as:
IP address
Browser type and version
Device type
Operating system
Time of website access
Pages viewed
Referral source
Website usage and related technical data
This information is primarily used for website operation, security maintenance, performance analysis, and improving the user experience.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Ensure the website functions correctly
Remember your shopping cart and related settings
Improve website functionality
Analyze website visits and usage
Provide a website experience better tailored to user needs
You can manage or delete cookies through your browser settings. If certain cookies are disabled, some website functions may not operate correctly.
III. How We Use Your Personal Information
We may use your personal information based on legitimate business needs and applicable laws, including:
Processing and fulfilling your orders
Processing payments, refunds, and related transactions
Arranging product delivery
Providing customer service
Responding to your inquiries and requests
Managing your account
Maintaining the proper operation of the website
Preventing fraud, abuse, and unauthorized activities
Improving the website, products, and customer service
Conducting internal business management and analysis
Complying with applicable laws, regulations, and regulatory requirements
If the law requires us to obtain your consent, we will request your consent in the relevant circumstances.
IV. Legal Basis for Processing Personal Information
For users in the UK, we process personal information in accordance with applicable data protection laws. Depending on the specific circumstances, the processing of personal information may be based on the following legal grounds:
Performance of a contract: e.g., processing your orders, payments, and delivery.
Legal obligations: e.g., complying with tax, accounting, or other legal requirements.
Your consent: e.g., sending specific marketing communications or using certain types of cookies where consent is required by law.
V. How We Share Personal Information
We do not sell your personal information.
Where necessary to provide website services and conduct business operations, we may share relevant information with trusted third-party service providers, such as:
Payment processing service providers
Delivery and logistics service providers
Website hosting and technical service providers
Website analytics and security service providers
Customer service and communication service providers
Accounting, legal, or professional advisors
Legal, regulatory, or government agencies (where required by law)
We provide such information only to the extent necessary to perform the relevant services or for legitimate business purposes, and we require the relevant service providers to implement appropriate data protection measures.
VI. Payment Information Security
Website transactions may be processed through third-party payment services that meet industry security standards.
We do not collect or store full payment card information through standard means. Payment service providers may process your payment information in accordance with their own privacy policies and security standards.
We also implement reasonable technical and organizational measures to protect the website and customer information, reducing the risk of unauthorized access, loss, misuse, or disclosure.
VII. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
Restricting access to personal information
Using appropriate security technologies
Regularly checking website security
Preventing unauthorized access or use
Implementing necessary access controls for relevant staff or service providers
While we make reasonable efforts to protect your information, absolute security cannot be guaranteed for internet transmissions or electronic storage.
VIII. Retention Period for Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by legal, tax, accounting, or other regulatory requirements.
For example, order, transaction, and financial records may need to be retained for a specific period in accordance with applicable legal and accounting requirements.
When personal information is no longer reasonably necessary to retain, we will delete, anonymize, or securely dispose of the information in accordance with applicable requirements.
IX. Your Privacy Rights
Under applicable UK data protection laws, you may have the following rights, subject to certain conditions:
Right of access: To request access to the personal information we hold about you.
Right to rectification: To request the correction of inaccurate or incomplete information.
Right to erasure: To request the deletion of your personal information, subject to certain conditions.
Right to restrict processing: To request the restriction of the processing of your personal information in certain circumstances.
Right to object: To object to our processing of your personal information in certain circumstances.
Right to data portability: To request to receive your personal information in a structured, commonly used, and machine-readable format, where applicable.
Right to withdraw consent: If the processing of personal information is based on your consent, you may withdraw that consent at any time.
These rights are not absolute in all circumstances; we may continue to process or retain relevant information in specific situations as permitted by applicable law.
X. Marketing Communications
If you choose to receive marketing communications from us, we may send you information about products, promotions, or website services via email or other appropriate means.
You may opt out of marketing communications at any time. You can do so by using the unsubscribe method provided in our marketing emails or by contacting us directly to make a request.
Opting out of marketing communications will not affect our ability to send you important notifications regarding orders, payments, your account, or other necessary services.
XI. Children’s Privacy
Our website is primarily intended for consumers who are legally able to make purchases and enter into relevant transactions.
We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal information without appropriate authorization, please contact us, and we will take appropriate measures in accordance with applicable law.
XII. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, or other online services.
When you visit a third-party website, that site may collect and process your information in accordance with its own privacy policy. We have no control over how third-party websites handle data; therefore, we recommend that you review their privacy policies before using the relevant services.
This website uses cookies to improve your experience. By using this website you agree to our Privacy Policy.
